Frequently Asked Questions
Shipping & Delivery
- Shipment are processed by our courier partner Air21. You can contact our customer service specialist for your tracking number. Upon having your tracking number you can track shipment status via Air21 Shipment Tracking site. For NCR areas: 1 to 3 working days For Provincial areas: 5-10 working days
- There are various type of online MOP (Mode of Payment) to choose from; Paypal, DragonPay or Over-the-Counter payment through BPI (Bank of the Philippines Island) Customers can pay via Paypal which is a wide online payment third party used as it is more likely connected to a debit or credit card account. In order to provide the best services to our valued customers, JourneySpiritualCraft.com also offers DragonPay as another payment option which includes the following:
Returns & Replacements
- To know if your order is eligible for returns, check our return policy (https://journeyspiritualcraft.com/return_and_exchange) and follow the instructions needed in returning a product. If the products to be returned abides with the policy, provide the following information needed that are stated in the return policy. Contact us within 21 days after purchased with the original receipt or other proof of purchase. You can tell us your concerns via email, phone and live chat.
Payment, Pricing & Promotions
- Get up to date with our latest promotions by subscribing to our newsletter. We also offer end of the year sale for our valued customers.
- To view your order, Log in to your account and click on the My Order tab. If you purchased as a guest, you can view your order details on the email sent to your email address upon finishing your payment process.
Updating Account Information
- Update your account information at when you sign in to your Journey Spiritual Craft account.